1.866.458.6999Return Policy
Returns and Refunds
We want you to be satisfied with your purchase. Eligible items may be returned within one (1) year from the original date of purchase, subject to the terms and conditions of this policy.
All returns must be approved by “Avon Security” in writing prior to being returned. Once a return is approved, we will provide a Return Merchandise Authorization (RMA) number. Returns sent without an approved RMA number may be refused.
Restocking Fee
A 10% restocking fee and incurred shipping costs will apply to all approved returns and will be deducted from the refund amount.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used merchandise.
- Custom-made items and special orders.
- Software.
- Items with writing, markings, or labels added to the original packaging or box using a pen, Sharpie, or any other permanent marker.
Please ensure that the original packaging and box remain clean and in their original condition if you intend to return an item.
Interac e-Transfer Payments
Due to the nature of Interac e-Transfers and our inability to independently verify the source of payment, purchases made using Interac e-Transfer are not eligible for refunds or exchanges.
Return Period
All return requests must be made within one (1) year from the original date of purchase. Returns requested after this period will not be accepted.
We reserve the right to review and approve or decline return requests based on the condition of the item and the terms of this policy.
Please contact us before returning any merchandise to obtain approval and an RMA number.
We’re Here to Help
Have questions about your return or exchange? Our team is here to help you find the best solution.
1-866-458-6999